Orders
Wall Art Australia Store welcomes your orders through our website. Our online ordering system is designed for your convenience.
Shipping Information
Shipping Rates: Our shipping fees are calculated based on Australia Post/Courier/Other Provider rates, influenced by the size, weight, and destination of your order.
Shipping Options: At checkout, you can select from various options, including signature on delivery, express post, and extra insurance cover. All orders are tracked for your peace of mind.
Please Note: We do not ship to PO Boxes or Parcel Lockers.
Delivery Times
Australian Metro Areas: Express delivery in 1 day; Standard delivery in 2 to 4 days.
International Shipping: Tracking is available, but we cannot guarantee tracking in certain countries. International standard takes 7 to 14 days, and express takes 5 to 7 days. Once your order is shipped you will receive tracking via email.
Dispatch & Delivery
We aim to dispatch orders within a specific timeframe of receiving cleared payment. Delays may occur during high demand periods. If your order has not arrived within a set number of business days, please contact us. If insured items are lost or damaged in transit, reach out to us for compensation arrangements.
Insurance
Optional but recommended. If declined, customers assume full responsibility for any loss or damage during delivery. Insurance covers from dispatch to arrival at your specified address. It does not cover issues due to incorrect or incomplete addresses or unauthorized third-party signatures.
Cancellations and Refunds
Cancellations are accepted only immediately after placing the order and before shipping. Cancellation fees are the buyer’s responsibility.
We do not offer refunds for change of mind. Exchanges may be considered on a case-by-case basis.
Returns
Returns are subject to mutual agreement. Refused deliveries or items returned without prior agreement are not accepted as returns. Please contact us before initiating any returns.
Missing Order and Return to Sender
Contact us for any issues with missing items in your order. Parcels returned to sender will be re-shipped at the customer’s expense. Accuracy of delivery details is the customer’s responsibility.
Age of Consent
By ordering, you confirm you are of legal age to purchase the items. Orders placed by underage customers will not be fulfilled.
Promotions
Our promotions are subject to specific terms, such as discounts applied to the lower-priced item in a “Buy One, Get One 50% Off” offer.
Product Warranties and Liability
We ensure our goods meet statutory requirements. However, we are not liable for delivery failures or damages beyond our control, including acts of God, strikes, or governmental actions.
Customer Service
Contact us at sales@wallartaustralia.store for any service inquiries.
Payment and Prices
Payments are accepted via Paypal on our website. Prices are subject to change and do not include potential import duties for overseas customers.
Product Availability
We strive to keep all listed items in stock. In case of unavailability, we’ll inform you of alternatives or missing items.
Colours and Quality
We endeavor to represent print colours accurately, though monitor settings may vary. Vintage or distressed items might show production variations. Quality concerns should be addressed within 7 days for possible exchanges.
Intellectual Property Rights
At Wall Art Australia Store, we are committed to respecting intellectual property laws and the rights of content creators. Our collection of prints includes both licensed works and those whose copyright status might be more ambiguous due to the nature of the artwork.
Licensed Artworks: Many of our prints are officially licensed from copyright owners. We ensure that these works are sold with proper authorisation, maintaining the integrity and rights of the original creators.
Artworks with Uncertain Copyright: For prints where the copyright status is not clear or is potentially unlicensed, we take care to acknowledge this uncertainty. We do not claim any copyright over these images and acknowledge that further use may require authorisation from the rightful copyright owner. In instances of potential infringement or error, we invite you to contact us for resolution.
Use of Website Content: The content on our website, including images, graphics, and the Wall Art Australia Store logo, is our property or is used with permission. Reproduction or use of this content in any form is prohibited without our express written consent.
Responsibility for Copyright Compliance: While we make every effort to trace and acknowledge the copyright owners, we also rely on our customers and the community to help us maintain the accuracy of this information. If you have any concerns or information regarding the copyright status of any artwork we offer, please contact us.
Infringement Claims: Should any infringement or error have occurred, we offer our sincere apologies and are open to correcting such situations. Please reach out to us immediately if you believe an artwork infringes on your copyright or if there are errors in our representation. We respect copyright laws. Usage of our website content, including images, requires our written permission. If you believe there’s an infringement, please contact us.
Changes to Terms and Conditions
We reserve the right to modify these terms without prior notice.